Return Policy

General Policy

Here’s a clear, professional Return Policy for OmmAura, tailored to spiritual items and explicitly stating that returns cannot be accepted for adulteration‑related reasons

Due to the sacred and spiritual nature of our products, we cannot accept returns or offer refunds for concerns about “adulteration” or faith‑based dissatisfaction once the product has been used or opened.
Our products are handled with care and packaged to maintain purity and integrity from our source to your doorstep.

When Returns Are Accepted

Wrong product delivered:
- If a completely different product is shipped than what was ordered.

In such cases:

You must notify OmmAura within 24–48 hours of receiving the parcel.
Please share clear photos of the product, packaging, and invoice via email.
If the claim is accepted, we may offer a replacement or store credit, at our discretion.
Refunds, if granted, are processed through the original payment method and may take 10 –14 business days as per the bank/payment‑gateway policy.

How to Request a Return

If your case falls under the accepted conditions above:

Items Damaged During Delivery

If the parcel is badly damaged on arrival, please take a photo of the outer box before opening.
If the inner products are damaged, notify us immediately so we can coordinate with the courier and process your claim.

Changes to This Policy

We may update this return policy from time to time.

The effective date will be shown at the top of this page.

Continued use of OmmAura after any change means you accept the updated policy.